BILnet App - FAQ

You must be connected to a WiFi or 3G/4G mobile network to download the app.

You will also need to use the LuxTrust product (Token or LuxTrust Mobile) of your choice.

1. You have an iPhone, iPad or iPod touch?

Download the BILnet app from the App Store or use the QR code below:



You have an Android smartphone?

Download the BILnet app from Google Play or use the QR code below:



2. Complete your profile and choose your security and notification settings.

3. Start the BILnet experience.

To access all the benefits of the BILnet app, you will need:

• an iPhone, iPod touch or iPad (version iOS10 or higher)
• or an Android smartphone or tablet (version 5.0 or higher).
• a LuxTrust product (Token or LuxTrust mobile).

• You are a Luxembourg citizen and are over 15.
  You have access to the BILnet app and its computer version.
• You are a Luxembourg citizen and are between 12 and 15 years old

or

• You are not a Luxembourg citizen and are under 18
  Go in to a branch with your legal guardians (usually your parents) to request access to BILnet.

You can use BILnet on a computer or the BILnet app as the account holder or authorised representative, for both single and joint signature accounts.
You will need your LuxTrust product to log in to the BILnet app.

No, for security reasons, the activated app is linked to your accounts.
You can use BILnet through your browser on a tablet or PC.

You can call the BILnet technical hotline on +352 4590 5000 from 8.30am to 6pm, Monday to Friday.

As a security measure, the BILnet session will end automatically after five minutes of inactivity.

Log in to BILnet using your LuxTrust product (Token or LuxTrust mobile) through your browser, then go to “Personal Area > Block your client area” and follow the instructions.

The session expires automatically after 5 minutes. You will have to sign in again to carry on where you left off.

The app is completely free, except for data costs charged by your mobile operator. Make sure you know what these costs are.

You will need your LuxTrust product (Token or LuxTrust mobile) the first time you log in.
The app will continue to evolve in the coming months to best suit your needs. Access to some of the app’s content currently requires LuxTrust authentication.
However, this is not required to check your accounts and cards or for certain current account operations (balances and transactions).

You can install the app on one or more mobile devices of your choice.

	Digital ID (facial recognition or fingerprint)	PIN
Between own accounts	Up to EUR 150,000 per day*
To previously saved beneficiaries	Up to EUR 500 per day*	EUR 50,000 per day*
To new beneficiaries	Up to EUR 500 per day*	EUR 50,000 per day*

* These daily transfer limits can be customised in BILnet through your browser.

To reset your PIN, go to the Mobile Banking menu in BILnet using a mobile or on a computer.

QuickBanking™ is automatically suspended.