What does “paper-free” mean?
If you choose the paper-free option, you will no longer receive your usual bank documents by post, but only through BILnet through your computer or your mobile. You can access all of your bank documents in electronic PDF format through BILnet, 24/7.
How do I choose the paper-free option?
Click on “Subscribe”. Select the basic contracts for which you wish to activate the paper-free option; tick the relevant boxes and click on “Confirm”. All you need to do now is confirm your choice using your usual password. The paper-free service will be activated immediately.
Does an electronic document have the same legal value as a paper document?
An electronic document is strictly identical to the banking document that you usually receive by post. For example, there is no difference between an electronic bank statement and a traditional paper bank statement.
How long are your electronic documents stored in BILnet?
Your documents are stored in BILnet for ten years after being issued. You can, of course, save them at any time on your computer or print them out.
Are all bank documents available in an electronic version?
All bank documents usually sent by BIL, such as account statements, periodic statements, credit card statements, debit, credit and other advices, etc. are available in an electronic version on BILnet.
Only correspondence from BIL partners (such as Wüstenrot or LuxTrust) will not be available as electronic documents and will continue to be sent out by post.
How much does it cost?
Opting for paper-free is totally free-of-charge and, additionally, means that you will no longer have to pay any postal charges related to the sending of your account statements in paper form.
Does paper-free mean that I will save time?
With paper-free your account statements and documents are generated at the correspondence frequency you have determined.
Nevertheless, you gain at least one day in comparison with the conventional postal service.
Furthermore, all advices (debit, credit, stock market order confirmations) are generated and made available in BILnet within just 24 hours of the transaction.
Lastly, using the debit advice on request function means you will receive your debit advices immediately
How do I obtain a debit advice to send to the Caisse de Maladie (Health Fund) or an authority such as the tax office?
When you perform your transaction, make sure you tick the “debit advice” box. Your debit advice will be available the following day, in the electronic documents section.
Would you like to receive a debit advice on request immediately after performing a transfer? Make sure you do not tick the “debit advice” box when entering your transaction, otherwise you will have to wait until the next day to get the advice.
You can actually generate a debit advice on request in real time. How? Go to either the list of transfers or transactions on your account, and choose the transaction for which you want a debit advice on request. Within a few seconds you will find the debit advice in your electronic documents
Can a minor subscribe to paper-free?
Yes, the paper-free service can be activated. However, subscribing to paper-free is not possible for a minor through BILnet. Only the minor’s legal representatives may subscribe to “paper-free”. Please contact your Relationship Manager to choose the paper-free option.
Once paper-free has been activated, you (or your children if they have access to BILnet, available from 12 years of age) can consult the e-documents in BILnet.
Can a company subscribe to paper-free?
Yes, the legal representatives of a company possessing a transactional authority in BILnet may subscribe to the paper-free service.
If you carry out your transactions by means of a double signature in BILnet, subscribing to paper-free is not possible through BILnet. Please contact your Relationship Manager to choose the paper-free option.
Once the paper-free option is activated, all those persons who have access to the company’s BILnet contracts can consult the electronic documents.
Do you wish to subscribe to paperfree for an account which has the “mail custody” service?
Please contact your relationship manager.
What happens if you close your accounts?
If you decide to close an account you will no longer be able to access this account using BILnet. We advise you, however, to save your e-documents or to print them out before closing any accounts. The Bank is able to supply you with duplicates of your most recent statement.
What happens if you wish to go back to postal correspondence?
You can revert to postal correspondence at any time. To do this, simply contact your relationship manager.
Are all bank documents available in an electronic version?
You can thus regularly consult the bank documents usually sent by BIL within BILnet such as
- account statements
- periodic statements
- debit, credit and non-execution of transfer advices and other advices
- corporate actions and announcements
- various other BIL correspondence such as commercial letters, etc.
Correspondence from BIL partners (such as Cetrel, Wüstenrot or LuxTrust), will not be available in e-documents, however, and will continue to be sent out by post. Your credit card statements, for example, will thus be sent to your usual correspondence address. The bank also reserves the right to send out certain correspondence by post when it thinks fit.
How to visualise your e-documents?
You can view your documents:
- by specific bank account (View by account tab)
- by date (View by date tab)
- in a customised folder created by you (View by folder tab)
- or by searching for a specific document using the search engine (Advanced search tab)
- The most recently generated documents are at the top of the list.
- Unread documents
are in bold.
- Only documents from the last two months are displayed on the screen. To view documents older than this, simply click on More documents.
How to use the search engine?
A search engine is provided to help you to easily find one or several specific documents. Click on the Search engine tab at the top of the page to access the search engine. You can then choose one or more search criteria:
- Securities account
- Cash account
- Folder (customised directory)
- Type of document (debit advice, etc.)
- Date of production
- Search text (for example, you can find a document by typing the name of your doctor, a specific amount or an invoice number)
- Document statement number
Click Search. The list of documents found is displayed.
How to merge several PDF documents into one?
You can, for example, combine all your account statements for a given year in a single PDF e-document, which you can then save or print.
Select the documents to be merged and click on the Merge button to create a single PDF document comprising the e-documents selected. A maximum of 50 e-documents can be selected at a time.
How to delete a document?
Select the document(s) to be deleted and click on the Delete button.
The e-documents are not definitively deleted, however; they are simply no longer displayed on the screen. For legal reasons, we are not permitted to destroy your bank documents. You can therefore access them again using the search engine by ticking Include deleted documents.
How to archive and save your e-documents?
You have three options:
- Save your PDF documents on your computer
- Print and file them as you would with paper statements
- Archive them in BILnet using customised folders
How to create a customised folder?
Select the document(s) to be archived and click on the Move button
Tick the New folder option, type in a name for the new folder and click Validate. You can then access this folder at any time under e-documents.
Transferring documents from one folder to another
Select the document(s) to be transferred and click on the Move button.
Move the document(s) to an existing folder or to a new customised folder.
Deleting a customised folder
Click on Manage my folders, Select the folder to be deleted and click on the Delete button, Delete the folder and validate.
After the folder has been deleted, the documents contained in it are not destroyed but rather they are automatically transferred to your non-archived folder.
Renaming a folder
Click on Manage my folders, Select the folder to be renamed and click on the Modify button, Change the name and validate.