Would you like to change an address?
1. Tick the addresses to be changed:
Please ensure that you have selected the different addresses that you would like to update, such as:
- Home address (your official address)
- Postal address (the address where you receive your post)
- Any other addresses notified to the Bank
In the majority of cases, the home address is same as the postal address but this is not true in all cases. It is possible to choose a different postal address.
2. Click on the
“Update selected addresses” icon
3. Enter your new address
-Check the preselected data such as country and language of correspondence
-Click “Confirm”
4. Sign your operation
Please ensure that you have selected the different addresses that you would like to update, such as:
- Home address (your official address)
- Postal address (the address where you receive your post)
- Any other addresses notified to the Bank
In the majority of cases, the home address is same as the postal address but this is not true in all cases. It is possible to choose a different postal address.
2. Click on the
“Update selected addresses” icon
3. Enter your new address
-Check the preselected data such as country and language of correspondence
-Click “Confirm”
4. Sign your operation
Are you changing country?
If you have changed your country of residence, we need proof
of your change of residency/address.
We will accept recent proof of address in the form of any of the following documents:
- Proof of residency
- Police certificate
- Recent water, electricity, gas or telephone bill
- Tax notice
- Home insurance certificate
- Rental agreement or property deed
You can send proof of address to us via BILnet secure messaging (scans and legible copies are accepted) or by post to the following address:
BIL Banque Internationale à Luxembourg
69 Route d'Esch
L-2953 Luxembourg
We will accept recent proof of address in the form of any of the following documents:
- Proof of residency
- Police certificate
- Recent water, electricity, gas or telephone bill
- Tax notice
- Home insurance certificate
- Rental agreement or property deed
You can send proof of address to us via BILnet secure messaging (scans and legible copies are accepted) or by post to the following address:
BIL Banque Internationale à Luxembourg
69 Route d'Esch
L-2953 Luxembourg
Have you opted for the paperfree option?
Have you chosen the paperfree option? The icon
appears in the paperfree column, opposite the postal address.
NB. If you have opted for the paperfree option, you also need to edit your postal address. In fact, some correspondence such as that sent by BIL partners (Cetrel, Wüstenrot or LuxTrust, for example) is not available in electronic format and is therefore sent by post. Your credit card statements, for example, will thus be sent to your usual correspondence address.
The paperfree icon
is not shown opposite the home address This is normal because only postal
addresses are used to send post.
appears in the paperfree column, opposite the postal address.
NB. If you have opted for the paperfree option, you also need to edit your postal address. In fact, some correspondence such as that sent by BIL partners (Cetrel, Wüstenrot or LuxTrust, for example) is not available in electronic format and is therefore sent by post. Your credit card statements, for example, will thus be sent to your usual correspondence address.
The paperfree icon
is not shown opposite the home address This is normal because only postal
addresses are used to send post.How to change phone numbers
Would you like to add an additional telephone number?
Click on “add a telephone number”, enter the number and sign the operation.
Would you like to edit a telephone number?
Click on “edit the selected numbers”.
Edit more than one number at a time.
Would you like to delete a telephone number?
Click on “delete the selected numbers”.
NB. It is not possible to delete all of the telephone numbers as at least one telephone number is required. In this case, please edit the single number displayed by selecting it and clicking on “edit the selected numbers”.
Click on “add a telephone number”, enter the number and sign the operation.
Would you like to edit a telephone number?
Click on “edit the selected numbers”.
Edit more than one number at a time.
Would you like to delete a telephone number?
Click on “delete the selected numbers”.
NB. It is not possible to delete all of the telephone numbers as at least one telephone number is required. In this case, please edit the single number displayed by selecting it and clicking on “edit the selected numbers”.
How to change email addresses
Would you like to add an additional telephone number?
Click on “add an email address”, enter the email address and sign the operation.
Would you like to edit an email address?
Click on “edit the selected email addresses”. You may edit more than one email address at a time. Sign your request.
Would you like to edit an email address?
Click on “delete the selected email addresses”. Sign your request.
Click on “add an email address”, enter the email address and sign the operation.
Would you like to edit an email address?
Click on “edit the selected email addresses”. You may edit more than one email address at a time. Sign your request.
Would you like to edit an email address?
Click on “delete the selected email addresses”. Sign your request.
Do you sign jointly (double signature)?
Changes to personal data will not be effective until the operation has been signed by the
second signatory.