Protecting your computer

Install anti-virus software with regular automatic updates in order to protect your computer from infections by viruses, worms or Trojan horses.
Set up a personal firewall application in order to prevent unauthorised access to your computer and the data it contains by third parties.
Always accept application and browser software updates.

Protecting your accounts

Check the status of your accounts, transactions, activities and most recent connections regularly.
Never give your login details and password to other people.
Connect using computers you know are safe (avoid connecting from an internet café, hotel, etc.).
Use a LuxTrust product to log on and to sign your transactions.

Be wary of suspicious emails

If an email seems dubious or unsolicited, do not open it and above all do not download any attachments if you are unsure of the contents.
Use the secure message facility available in your secure BILnet area in preference to emails when communicating with the Bank.
The Bank will never email you to ask for your login details and/or any confidential information.
Never enter your authentication details (login and password) into a page displayed in an email, even if it seems to come from the Bank.
Be wary of links (hypertext links) redirecting you to third-party websites.

If you think you may have been a victim of attempted fraud or if your connection to BILnet or a transaction is not processed in the usual way, please alert the BILnet technical hotline immediately using our secure message facility or by telephone: +352 4590-5000.

You can find more information about data security on www.cases.lu

Managing your accounts in complete security

Protecting your computer

Protecting your accounts

Be wary of suspicious emails